Privacy Policy

Privacy policy

Last Updated: March 19, 2019

This is the privacy policy of Sygic a. s., with its registered seat at TwinCity, C, Mlynské Nivy 16, 821 08 Bratislava, Slovakia, company ID No. (IČO): 35 892 030 and affiliated companies belonging to Sygic Group (collectively, “Sygic”, “we”, “us”, “our”, or “we”). This privacy policy provides an overview about how we process personal data about users of our mobile applications, software, websites or generally our products and services we provide to you (the “Services”).

Our privacy commitment

We take privacy very seriously. Being an EU-based company, we must comply with the EU general data protection regulation (the „GDPR“) when processing the personal data. We provide our Services either directly to natural person end-users or to our business clients in which case we process personal data about their employees or users. We regard all natural person users of our Services data subjects according to the GDPR.

Contact us

If you have any questions concerning how we process your personal data, you can contact us at privacy@sygic.com or by post using our registered seat address above. All privacy enquiries sent to us are received and reviewed by our data protection officer (‘DPO’) appointed to serve as a contact point for you and supervisory authorities.

Why do we process your personal data?

Generally, we need to process your personal data in order to:

• provide the Services;
• meet our legal or contractual obligations;
• pursue our legitimate software developer interests.

In particular, we process your personal data for the following purposes:

Provision of the Services
Performance of contract pursuant to the Art. 6(1)(b) of the GDPR

Development, improvement & testing
Legitimate interest pursuant to the Art. 6(1)(f) of the GDPR

Direct marketing communications (newsletter & push notifications)
Consent pursuant to the Art. 6(1)(a) of the GDPR or similar products or services

Marketing analytics
Legitimate interest pursuant to the Art. 6(1)(f) of the GDPR

Statistics
Article 89 of the GDPR

Maintaining social media profiles
Legitimate interest pursuant to the Art. 6(1)(f) of the GDPR

Consumer contests
Performance of contract pursuant to the Art. 6(1)(b) of the GDPR

Billing, Tax & Accounting
Compliance with legal obligations pursuant to the Art. 6(1)(c) of the GDPR

Security of personal data
Compliance with legal obligation the Art. 6(1)(c) of the GDPR

Handling user requests
Compliance with legal obligation the Art. 6(1)(c) of the GDPR

Legal enforcement
Legitimate interest pursuant to the Art. 6(1)(f) of the GDPR

What do these purposes mean?

Provision of the Services
Every time you download any application from Sygic whether through Google Play, iTunes, or other stores, you agree to and conclude with us the End-User-Licence-Agreement which represents a contract concluded between us (“EULA”). According to EULA, we are obliged to provide you with the Services which correspond to the specific functionality of the particular application and your in-product purchases. Any processing which is necessary to perform our obligations from the EULA as explained above is regarded a separate purpose of processing and is not subject to a separate data subject consent. For example, this includes:
• Ensuring the basic functionality and additional functionality of the application (add-ons, features);
• User registration and administration of the user accounts (user login);
• Customer pre-contractual relationship management;
• Handling orders and purchases via app or e-shop;
• Recommendations for better user experience;
• Customer support; or
• Communication of service information to user.
Provision of the Services covers all the below listed applications while the EULA might be concluded on behalf of us by different affiliated companies belonging to Sygic Group, as shown below. For avoidance of doubts, Sygic entity acting shown next to your application is “Sygic” according to this privacy policy to you.

Road Lords Road Lords is an application, which includes specialized GPS truck navigation and many additional features that help professional drivers with their everyday work. Sygic, a.s. (Slovakia)

Development, improvement & testing

As a software developer we need to be able to continuously develop, improve, maintain and test our software products which we regard our own legitimate interest. This typically includes:
• Removal of bugs and other software faults or errors;
• Development of new application updates, versions or functionalities (features);
• General analysis of application;
• Analysis of user trends within the application including general user profiling based on that;
• Accuracy analysis (location, speed, direction or other values);
• Customer polls focused on improvement of the Services;
• Customer feedback on design and user experience;
• Testing on the production copies of partially anonymized data.

Direct marketing communications (newsletter & push notifications)

We do not send-out direct marketing communication to everyone. If you receive a direct marketing message from us it’s either because you have previously granted us a specific direct marketing consent or because we have obtained your email within the process of providing you with our Services and the message relates to a similar product or service. Irrespective of that, you can always opt-out from receiving any further direct marketing communication and/or object to processing of your personal data for direct marketing purposes as explained below.

Marketing analytics

We regard our marketing analytics a distinct purpose of processing personal data from sending out direct marketing communications. Some of the below activities might not necessarily involve processing of personal data. However, we would like to be transparent about the processing activities we undertake (with data generally) and would like to give our users full control over marketing related processing of personal data. All of the below activities do correspond with our legitimate interest of better understanding our customers, customer trends and expectations when providing or offering our Services. For example, marketing analytics may include:
• General analysis of user behavior for better marketing strategies, decision or more personalized targeted advertising;
• Targeted advertising of Sygic products or services for example via Facebook App Install ads, Google AdWords, PayPerClick and similar tools;
• Performance analysis of different marketing campaigns (e.g. Exponea, Google Analytics);
• Cross-device linking (pairing of data about different devices of the same user);
• User segmentation for more personalized direct marketing communication (if conditions for direct marketing communications are met).

Statistics

We keep various anonymous or aggregated statistics based on which one cannot identify an individual. For example, we might keep statistics about how many users are using our applications or what is the average usage time of our applications. Although these statistics are made by conversion or analysis of real personal data, the statistic findings or results are not personal data.

Maintaining social media profiles

We maintain several business profiles on social media platforms where you can interact or communicate with us. By doing so, we are pursuing our legitimate interest: increasing company/brand awareness in online environment. We might process your personal data via our social media profiles when you write to us, comment, like or share our posts. Your provision of personal data via social media to us is voluntary. Please read relevant privacy policies to better understand processing of your personal data by providers of social media platforms. We only have a typical admin control over the personal data processed by us via our own company profiles. We assume that by using these social media platforms, you understand that your personal data might be processed for other purposes and that your personal data might by transferred to other third countries and third parties by providers of social media platforms. You can currently find us on Facebook, Linkedin, Twitter, Instagram, Pinterest, Youtube, Stack Overflow, Github, Tumblr, Dribble and Behance.

Consumer contests

We might organize customer contests, price giveaways or similar promotional activities for example via our social media profiles. When we do so, we typically put forwards terms & conditions or statute which you need to accept before joining the contest. By doing so, you conclude a contract with us meaning we do not need your consent for participation and related processing of your personal data. However, we would always ask your consent should the circumstances require so.

Billing, Tax & Accounting

When you purchase any paid add-on, feature or application from us, we must process your personal data in line with the applicable billing, tax and accounting legislation. Invoices and invoicing documentation might include your personal data. However, we are obliged to process, keep and store such data for statutory periods in order to be compliant with local law. Specific provisions of billing, tax and accounting legislation might vary across different jurisdictions.

Security of personal data

We are obliged to adopt measures to ensure appropriate level of personal data security. Although these measures are not primarily directed for processing of personal data (which is rather a by-product of their purpose), processing of your personal data to some necessary extent might be needed in order for these measures to be implemented (for example encryption, pseudonymization, logging, backups, crash reporting, breach/incident reporting, security investigations and documentations, access control, harmful content detection, etc.).

Handling user requests

Every time we are legally required to handle your requests, we must necessarily process your personal data. For example, when you approach us with request based on your data subject rights stemming from GDPR, we must process your personal data in order to comply with GDPR requirements.

Legal enforcement

From time to time, we might need to pursue a legal claim, ask for compensation or off-court settlement, keep evidence for potential dispute, manage legal contracts, request legal advice from external advisors, report illegal activity to law enforcement authorities or otherwise protect our legitimate legal interests (i.e. enforcing our legal rights). Although these activities do not automatically involve processing of personal data about our users (which happens very rarely), we would like to be transparent about such purpose of processing in case it does.

By virtue of this privacy policy, all of the above purposes are determined by us generally against all users of our Services from the moment of their collection despite the fact that the actual processing operation or purpose might not be relevant to every individual in every case. From this reason, we do not regard these as “other” purposes pursuant to Art. 6(4) of the GDPR which would require us to inform you about such purposes once they become relevant in future.

How do we collect your personal data?

Generally, we collect your personal data directly from you (source), for example when you decide to download our app, make a purchase, register your account, fill-out marketing consent form, contact us or otherwise use our Services. Provision of personal data to us by you might happen directly, for example by filling-out registration, order or consent form but might also happen indirectly for example by using our apps which need to collect data in order to operate and in order to provide you with the Services requested. For example, when using our navigation or localization apps, we must collect your precise location, speed and bearings. Provision of personal data by you is voluntary or presents either a requirement to enter into a contract or a contractual requirement (EULA). Certain processing of personal data might be required by law or required by us in order to pursue our own legitimate interests, as explained above. However, if you decide not to provide us your personal data in the first place, these additional statutory or legitimate interest provisions of data should not happen.

Who are recipients of your personal data?

We take the confidentiality of your personal data very seriously and have policies in place to ensure that your data is only shared with authorized personnel of Sygic or a verified third party. Our employees might have access to your personal data on a strictly need-to-know basis typically governed and limited by function, role and department of the particular employee. We also use sub-contractors to support us in providing the Services who might process personal data for us. We ensure that selection of our sub-contractors and any processing of personal data by them is compliant with the GDPR. Categories of recipients of your personal data are:
• Affiliated Sygic companies;
• Hosting or cloud services providers;
• Marketing and analytics software service providers;
• Social media platform operators;
• Authorized personnel of the above.
• We share anonymous and aggregated data which is not linkable to an individual with our business partners. We make sure such data is not a personal data.

What countries do we transfer your personal data to?

By default, we seek not to transfer your personal data outside the EU and/or European Economic Area where not necessary. However, some of our sub-contractors or the above-mentioned recipients of personal data might be based or their servers might be located in the United States of America (U.S.). As such, US is regarded a third party not ensuring adequate level of protection. However, companies certified under the EU-US Privacy Shield mechanism according to the EU Commision (Text of the Commission’s EU-US Privacy Shield Decision) are regarded as ensuring adequate level of protection. Any transfer of personal data outside the European Economic Area is done by us only under strict compliance with the GDPR. We ensure the third-party recipients are either certified under the EU-US Privacy Shield, concluded EU model clauses with us or follow equivalent safeguards in place.

How long we store your personal data?

We must not and we do not want to store your personal data for longer than necessary for the given purpose of processing. Due to this legal requirement but also due to technical and financial aspects of data storage we actively delete data where no longer necessary. In general, storage periods of the following purposes are linked to active usage of our apps and the actual data on our product servers at the given time:
• Provision of the Services
• Development, improvement & testing
• Marketing analytics
• Statistics
• Security of personal data
This means (in general) that if you stop using our app, we stop processing your personal data for the above purposes of processing. If you uninstall our app, we delete personal data collected by the app. However, depending on the circumstances we delete some data sooner or later than that, for example:
• Data used for application improvement after 3 months
• Security and system logs after 1 year
• Back-ups for security purposes after 3 years
Some of our users might have a life-time license for our apps. In that case, we must store credentials of the license holder for a period equivalent to “life-time” period which is 90 years from license purchase. If you request us to erase your personal data including your license credentials we can do so, but you will loose the life-time license as well (i.e. you will no longer be in the list of license holders). Please note that if you then decide to use our apps again in the future, you might not be able to rely on your license unless you prove to us that you had the license before. We therefore suggest you keep evidence of our communication about the license credentials erasure.

As regards the purpose of direct marketing communications (newsletter & push notifications), the storage period generally lasts until you revoke your consent (opt-out) or object against direct marketing.

As regards Billing, Tax & Accounting purposes the retention period are governed by local law and depending on the type of information or document in which billing personal data might be included the storage period is 10 years.

It stems from the nature of social media profiles that we do not actively delete the history of our profiles, but you are free do so or request us to do so at any time. We delete old private messages via social media once every 3 years.

In general, storage periods for consumer contests is the duration of the contest.

As regards handling user requests and legal enforcement, we might keep your personal data if we believe it might be necessary for us in court, criminal or administrative proceedings in the future. General limitation period under Slovak law is 3 years.

What rights do you have?

(highlight: TEST title: You have right to object to any processing that is based on legitimate interest including to profiling based on such legitimate interest pursuant to the Article 21 GDPR. text: We rely on legitimate interest for purposes of Development, improvement & testing, Marketing analytics, Maintaining social media profiles and Legal enforcement.)

(highlight: TEST title: You also have a right to object to any direct marketing processing of your personal data including profiling.)

If we process your personal data, you have so-called data subject rights under the Article 15 to 22 of the GDPR. Among others, you have right to request access to your personal data, rectification or erasure of personal data or restriction of processing or right to object to processing as well as the right to data portability. However, these are not absolute rights and they only exist if the relevant conditions are met. For example, right for erasure does not apply in case when such personal data is required for compliance with legal obligation (Billing, Tax & Accounting) or for the establishment, exercise or defence of legal claims (Legal enforcement). Please contact us at privacy@sygic.com if you have a general query about your data subject rights.

You have a right to lodge a complaint related to personal data to the relevant data protection supervisory authority. Please note that our lead data protection authority is the Office for Protection of Personal Data of the Slovak Republic.

If you are not sure about whether we process your personal data, you can request our confirmation by reference to the right of access under the Art. 15(1) of the GDPR. If we do process your personal data you can request the following information:
• the purposes of the processing;
• the categories of personal data concerned;
• the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
• where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
• the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
• the right to lodge a complaint with a supervisory authority;
• where the personal data are not collected from the data subject, any available information as to their source;
• the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

Please note, that if you use our apps, most of the above information is already included in this privacy policy. You have also right to request copy of your personal data pursuant to the Art. 15(3) of the GDPR. You have right to request some of your personal data in a structured, commonly used and machine-readable format provided that the conditions for data portability under Art. 20 of the GDPR are met. These conditions might be met where the legal basis for processing is your consent or performance of contract (provision of the Services, newsletters and consumer contest) where you provide the personal data to us.

When we process your personal data based on your consent, you can always revoke your consent at any time. You can always use our general contact details for revoking consent or objecting to processing. In case of email newsletters, you will find opt-out button at the bottom of every direct marketing email.

If you feel that we are processing incorrect personal data about you given the purpose and circumstances and you cannot change such personal data via functionality of the app, account or website, you can request rectification of incorrect or incomplete personal data using the below supplementary statement (all information is voluntary) and/or our general contact details:

Supplementary statement for rectification of personal data

Your name and surname:

Account email:

Type of Sygic service used: Please indicate what application, website or service your request relates to

Nature of your rectification: Please explain whether you would like to request correction of incorrect or completion of incomplete personal data

Context of your rectification request: Please explain us why you believe we are processing incorrect or incomplete data

Rectification: Please express the correction or completion of the particular personal data you are requesting

This supplementary statement for rectification can be send to Sygic at privacy@sygic.com

When enforcing your data subject rights, please be as explicit and detailed as possible. Otherwise, we might respond with request to clarify a generic, vague or too general requests which in turn delays getting the information you request.

Cookies

When processing your personal data, operating our websites or generally providing or supporting our Services we may use cookies and similar technologies. Specifically, we use these technologies for Direct marketing communications (newsletter & push notifications) and Marketing analytics. You have a control about the use of cookies via setting of your internet browser, where you can disable cookies at any time.

Changes to this privacy policy

We may change this privacy policy from time to time by posting the most current privacy policy and its effective date on our website. In case we change this privacy policy substantially, we may bring such changes to your attention by explicit notice in our apps, on our websites or by email.

SYGIC - END USER LICENSE AGREEMENT

Last Updated: July 1, 2019

PLEASE READ THIS END USER LICENSE AGREEMENT ("EULA") CAREFULLY BEFORE USING THE SOFTWARE.
THIS IS NOT A PURCHASE AGREEMENT BUT A LICENSE AGREEMENT.
YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE ACQUAINTED YOURSELF WITH THE PAYMENT CONDITIONS.

1 Introductory Provisions

1.1 This End User License Agreement ("EULA") shall govern the relationship between:
I. You as an individual end user; and
II. (a) Sygic a. s., with its registered seat at Twin City C, Mlynské Nivy 16, 821 09 Bratislava - mestská časť. Ružinov, the Slovak Republic, registered in the Commercial Register of the District Court Bratislava I, section: Sa, File No. 4893/B, Identification No. 35 892 030 (hereinafter referred to as "Sygic SK"), in relation to your use of any of the following applications and their particular features provided by Sygic SK:
Road Lords
(hereinafter referred to as "Sygic SK Software").
Sygic SK's contact details and other mandatory information that Sygic SK is obliged to disclose in accordance with applicable Slovak laws can be found on its website at sygic.com/company/contact.;
(Any and all of Sygic SK hereinafter referred to as "Sygic" and any and all of Sygic SK Software hereinafter referred to as "Software")

1.2 This EULA sets out the conditions under which you are entitled to use the Software.

1.3 You may obtain the license to use the Software through Google Play Store, Apple App Store. In some cases, you may also need an activation key to use the Software which will be provided to you by Sygic.

1.4 Some of the terms and conditions in this EULA may not be applicable in particular cases, depending on the type of Software.

2 Conclusion of this EULA

2.1 You accept the terms of this EULA and express your consent to be bound by this EULA by clicking on the "Accept" or similar button.

2.2 If you do not agree with all of EULA terms, you will not be permitted to download, install and use the Software. In case, you have already installed the Software you must uninstall it from your device and destroy all copies of the Software.

2.3 You are not allowed to use the Software and accept this EULA if (i) you are not of legal age required to validly conclude this EULA, or (ii) you are a person barred from using the Software under the applicable laws.

2.4 This EULA is concluded once (i) you have received a confirmation of your order of the Software, or once (ii) you have received an activation key to the Software.

3 Use of the Software

3.1 In order to be able to use the Software, you must download and install the chosen Software in your device. Downloaded Software must be installed on a correctly configured device.

3.2 You hereby acknowledge that the Software contains and will be used jointly with the third party digital map databases. Terms and conditions of use of map databases can be found on websites of respective map providers.

3.3 For some functionalities of the Software to work correctly, you may need to have wireless internet or data connection enabled on your device. The settings of the device on which you install the Software shall be your exclusive responsibility. You shall be solely responsible for the payment of any fees and expenses related thereto.

3.4 You agree and acknowledge that you assume full, exclusive and sole responsibility for the use of the Software. You further acknowledge that it is your responsibility to comply with all applicable laws while using the Software.

4 Grant of License

4.1 All title and intellectual property rights in and to the Software including any of its parts (such as map databases) are owned and remain to be owned by Sygic or its suppliers.

4.2 If you have agreed to the terms of this EULA, Sygic hereby grants you a non-exclusive and non-transferable right to use the Software for your personal use, subject to the conditions specified herein and unless this EULA stipulates otherwise (with no right to sub-license save for third parties map database).

4.3 You may create a back-up of the Software for archival purposes, provided that the original and the back-up remain in your possession (unless this EULA stipulates otherwise) and that you use the Software only as authorised under this EULA.

4.4 You might be entitled to obtain future upgrades and updates of the Software and of third party digital map databases. Nothing in this EULA, however, constitutes your legal claim to request any future upgrades and updates. If upgrades and updates are available, obtaining of such upgrades and updates may be subject to additional payments. Upon your acceptance of conditions for obtaining such upgrades and updates, terms of the use of upgraded and updated Software shall be governed by this EULA. For the avoidance of doubts, the term Software used in this EULA shall include the updated and/or upgraded Software, unless stated otherwise.

5 Limitations of License

5.1 You hereby undertake that the device on which you install the Software remains in your possession at all times and that Software (including map databases) will be used only by yourself.

5.2 The Software and any of its parts (such as map databases) may serve for your personal and non-commercial use only. Commercial usage that is not permitted under this license includes (without limitation) all of the following:
· using the software for the management of fleet assets, fleet positioning, providing commercial dispatch services, or similar applications, whether on its own or in combination with third party software or systems;.
· reselling, transferring or distributing the software to third parties in any form and for any purpose; and
· using it with or in communication with any third party positioning devices (eg. external GPS, black boxes, etc.) in vehicles used for commercial purposes.
· sublicense, sell, resell, rent, lease, transfer, assign, time share, reproduce, duplicate, copy or otherwise commercially exploit or make the Software available to any third party, unless expressly permitted by this EULA.

5.3 If you wish to use purchase a license to integrate Sygic's software into third party fleet asset management solutions, or for any other commercial purpose, please contact the Sygic sales team at sales@sygic.com. and one of our representatives will be happy to assist you.

5.4 You may not copy, distribute, reverse engineer, create derived versions of the Software or derivative works based on the Software, analyse, decompile, disassemble a source code or seek to obtain a source code of the Software unless expressly permitted by the applicable law.

5.5 You may not use the Software in any unlawful manner or in any manner that interferes with or disrupts the integrity of the Software. You may not modify or adapt the Software, or otherwise attempt to gain unauthorized access to the Software.

5.6 You hereby acknowledge and agree that Sygic hereby grants you the right to use the Software.

6 Software Delivery and Characteristics

6.1 Sygic is obliged to deliver the Software once the license fee was paid in full (if applicable), however, it is entitled to do so even prior to full payment of the license fee. In case of a free or a trial version, Sygic shall deliver the Software upon you accept the terms of this EULA.

6.2 Sygic reserves the right to set or change the license fee anytime without prior notice.

6.3 The characteristics of the Software depend on the particular Software, its features and the license type which you have acquired. A description of Software's functionality can be found, in respect of each particular Software, in point 1.1 above; such specification forms part of this EULA ("Software Specifications").

7 Ancillary Services

7.1 Apart from securing basic features of the Software, Sygic shall also provide additional features, depending on the type of the Software. This may include, inter alia, navigation services, traffic forecasting, localization services etc. To see all features of particular Software, please click on the hyperlink of particular Software in point 1.1 above.

7.2 Sygic shall secure and maintain all user login details, regardless of whether trial, free or a premium version of the Software is being used.

7.3 Sygic is entitled to notify you of any maintenance of the Software (e.g. downtimes and outages of the Software).

8 Liability for Defects

8.1 Sygic shall be liable for defects (i) in the Software which the Software has at the moment of its installation and (ii) in the upgrade or update which the upgrade or update has at the moment of its installation.

8.2 Given that the trial and free version of the Software are licensed free of charge, Sygic shall not be liable for any defects in the Software installed as a free or trial version.

8.3 Sygic warrants that the Software will perform substantially in accordance with the Software Specifications for the period of 24 months. Sygic does not warrant in particular (without limitation) that the Software or the provided result (i) will meet your requirements and (ii) will be uninterrupted, error-free or available at all times.

8.4 Sygic shall bear no responsibility for any non-performance of the Software which is out of its reasonable control such as insufficient GPS signal.

8.5 You acknowledge that due to constant improvement of its software products, Sygic may decide to cease to provide technical support with respect to particular Software version; it may result in the particular version being no more interoperable with other software in your device. In such case Sygic shall inform you in advance and allow you to upgrade the Software. If you decide not to upgrade the Software to a newer version, Sygic shall bear no responsibility whatsoever for the interoperability, defects and malfunctions of the software (including Software) in your device.

9 Liability for Damage

9.1 Sygic shall only be liable for damage in case there is a causal connection between the damage and the Software.

10 Technical Support

10.1 Sygic shall provide technical support. Any requirements for technical support may be delivered to Sygic via sygic.com/en/support.

10.2 A requirement for technical support shall be sufficiently certain, in order to enable the technical support staff to solve reported problem.

10.3 You may be refused to be provided the technical support if you fail to provide necessary cooperation.

10.4 Sygic shall not be obliged to provide any support and shall not be responsible for any defect if reported problem results from (i) any unauthorized interference with the Software, (ii) incorrect settings of the Software, or (iii) any use of the Software which is in conflict with EULA (including Software Specifications).

10.5 You agree that any technical information you provide as a part of any request for technical support or complaint will be used for Software support and development by Sygic internally.

11 Complaints and Defect Removal

11.1 If you believe that the Software has a defect, and for any reason, it is impossible to submit a request for technical support via the website sygic.com/en/support or if you are dissatisfied with the provided technical support, you can send a complaint to complaint@sygic.com.

11.2 Sygic shall be obliged to send you a confirmation of the complaint delivery without undue delay.

11.3 Sygic shall inform you how the matter will be handled without undue delay; if the case is more complex, you shall be informed within 3 business days and in well-grounded cases, in particular if a complex technical assessment is necessary, within 10 days after the complaint has been delivered to Sygic.

11.4 The complaint shall be handled within 30 days after delivery to Sygic and at the same time, Sygic shall be obliged to provide you with a confirmation of complaint handling.

11.5 If the Software has a defect or a defective technical support is provided, you have the right to a free, timely and due removal of the defect. The defect shall be removed by Sygic without undue delay. Sygic is however entitled to replace the Software with a faultless one.

11.6 If the Software has a defect which cannot be removed and prevents a proper use of the Software, you have the right (i) to an exchange of the Software or (ii) to terminate this EULA. The termination notice must in this case be delivered to the e-mail address specified under the point 11.1 above.

11.7 You have the same rights as those described in the point 11.6 above if the defects of the Software can be removed but you cannot use the Software properly due to a repeated occurrence of the defect after the repair or due to a larger number of defects.

11.8 If you have a domicile or habitual residence in any country of the European Economic Area and you are not satisfied with the way Sygic has handled your claim or if you believe that Sygic has violated your rights, you may contact Sygic and ask for a remedy. If Sygic rejects your request for correction or fails to reply to such a request within 30 days from the date of submission, you have the right to file a petition for starting an alternative resolution of the dispute. The relevant entity for an alternative resolution of a dispute in case of Sygic SK Software is the Slovak Trade Inspection (www.soi.sk) or other relevant legal entity registered in the List of Alternative Dispute Resolution Bodies maintained by the Ministry of Economy of the Slovak Republic . At the same time, you can use the online dispute resolution platform available at ec.europa.eu/consumers/odrto submit a proposal for alternative dispute resolution.

12 Personal Data Protection

12.1 Information regarding processing of your personal data are available at Sygic Privacy Policy.

13 Term and Termination of EULA

13.1 EULA is effective from the moment of its conclusion as specified under the point 2.4 above and is concluded for a period stipulated in Software Specifications.

13.2 You may terminate EULA with immediate effect at any time by uninstalling all copies of the Software.

13.3 You are entitled (i) to withdraw from this EULA without stating any reasons during the period of 14 days from the day of the conclusion of this agreement. In order to exercise your right of withdrawal you shall deliver a written withdrawal notice to the following e-mail address: refund@sygic.com or via mail to Sygic's registered seat as specified in point 1.1 above. You may use the template withdrawal form that can be found here Legal documents. Use of the template withdrawal is not mandatory. It is sufficient that you send the withdrawal within the 14 days period and it does not have to be delivered to Sygic within this period. Sygic shall send a confirmation of the withdrawal's delivery to your e-mail address.

13.4 This EULA may be terminated by Sygic with immediate effect, if you substantially fail to comply with any provision of this EULA. The notice of termination shall be sent to your e-mail address which you have provided. The notice of termination shall become effective as of the moment of its delivery to the e-mail address or as of the moment when Sygic receives a reply that it is not possible to deliver the respective e-mail containing the notice of termination.

13.5 If the Software is installed as trial version, this EULA is effective for the trial period. Trial version of the Software may include functionality intended to disable its operation after the expiration of the trial period.

13.6 If you substantially fail to comply with any provision of this EULA, Sygic is entitled to immediately terminate your use of any and all Sygic applications including your use of the Software.

13.7 Upon termination of this EULA, you must cease all use of the Software and uninstall all copies of the Software. The provisions of EULA, which by their nature are intended to survive the termination, will remain in effect after termination of EULA (e.g. provisions related to confidentiality, limitations of license, liability for defects and damage, governing law and jurisdiction).

14 Governing Law

14.1 This EULA shall be governed and construed in accordance with the Slovak law. The United Nations Convention for Contracts for the International Sale of Goods is explicitly excluded.

14.2 Statutory regulations on mandatory application of national or international consumer protection law remain unaffected.

15 Miscellaneous

15.1 If any provision of this EULA is held to be invalid, illegal, or unenforceable in any respect, that provision to the extent permitted by law shall be severed from EULA and shall not affect the remaining provisions hereof, and the parties agree to substitute for such provision a valid provision which most closely approximates the intent and economic effect of such severed provision.

15.2 You may not transfer the license or assign the rights arising from this EULA to third party without prior written consent of Sygic.

15.3 EULA constitutes the entire agreement between Sygic and you pertaining to the subject matter hereof, and supersedes in their entirety any and all written or oral agreements previously existing between Sygic and you with respect to such subject matter.

15.4 A failure or delay in enforcing any right or remedy under this EULA shall not constitute a waiver of such right or remedy or of any future exercise of such right or remedy.

15.5 Should Sygic wish to change this EULA it shall do so jointly with following upgrade/update. You will be informed of changes in EULA and will be asked to familiarize yourself with those changes and accept them, if you agree, wish to receive an upgrade/update and continue in using the Software. Should you disagree with changed terms and conditions you will be asked to proceed as described in section 2.2 of this EULA.